General

What is Care on Location?

Care on Location is method of accessing and providing medical care in a convenient, efficient, and affordable manner.  Our software allows patients to seek advice and care from any smartphone, tablet, or computer.  Medical practices, schools, employers, and more use the software to improve their ability to reach patients and provide excellent healthcare options.  Our goal is for most patients to initiate care through an online platform.  If more care is needed, we can help connect the patient to the most appropriate and affordable locally available in-person care provider or their own regular medical providers.

Where are Care on Location services available?

Care on Location currently is operating throughout Colorado.  We work directly with local medical providers to take care of residents and visitors of Colorado.

When are Care on Location services available?

The ability to self-schedule an appointment is available to you 24 hours/day, 7 days/week. Individual provider times will vary but in general, medical and urgent care visits are available Monday through Friday 10 am to 10 pm.  

Who are the Care on Location medical providers?

Our medical providers are caring, experienced Colorado-licensed and background checked physicians, physician-assistants, and nurse-practitioners with a connection to local healthcare issues.  Current staffing includes providers experienced in Emergency Medicine, Urgent Care, Family Medicine, Pediatrics, and Internal Medicine.

Do I need special equipment or software to get seen?

Minimum requirements to be seen include:

  1. You will need Zoom Videoconferencing software downloaded and installed on whichever devices or computers you will be using.  You can choose MANUAL ZOOM DOWNLOAD to pick the version you would like to install or AUTOMATIC ZOOM DOWNLOAD to let the system choose the correct software for you.
  2. Computer, Tablet, or Smartphone with a working microphone and video camera.
  3. Internet access with preferred download/upload speeds of >1.2 Mbps.

Additional suggestions include:

  1. A quiet, private location to be in during the visit
  2. Use of headphones (preferably noise cancelling)
  3. A light source located in front of you so we can see you better.

How do I get signed up and seen?

Scheduling a video visit for yourself and your children/dependents is easy.  The initial account holder will need a few bits of information such as legal name, date of birth, address, phone number, valid email address, and the health insurance or credit card information.

Once the initial information form is complete, you will receive a confirmation email with a link to the secure videoconference.  You will have the capability to save the visit to your calendar as well as rescheduling your appointment.

Let’s get started: SIGN UP NOW

 

Patient Care Questions

What types of medical care does Care on Location provide?

We currently provide advice and treatment for a wide range of primary and urgent care issues.  These include but are not limited to fevers, coughs, vomiting, skin issues, bladder symptoms, eye issues, review of test results and much more.  However, WE DO NOT SEE EMERGENCIESIf you feel you need to be seen immediately please call 911 or go to your nearest emergency room.

What if I already have my own health provider?

It is not our intention to replace your regular doctor.  As a matter of fact, our intention is to help and complement the services your doctor already provides.  We strive to be able to work with every primary care provider to extend their service hours into the evenings and weekends.  We will happily connect your visit information directly to their medical records system or fax it to them if you and them would like us to.

Can I get a prescription or a refill?

Yes, if felt medically necessary and appropriate by the medical provider, we can prescribe or refill medications.  However, we WILL NOT prescribe or refill any DEA controlled medication such as narcotics or benzodiazepines(anxiety med, muscle relaxants) or any lifestyle medications such as Viagra.  For refills, please have proof of your prior prescription ready and you will be limited to two short-term refills per year.

Can I get a doctor’s note or form filled out?

If felt medically necessary and appropriate by the medical provider, we can provide a short-term work or school note for no more than a total of 3 days (including the day you are being seen).

We DO NOT complete disability, FMLA, Handicap forms, workman’s comp documents, or any other legal document.

Is it safe to get care this way?

We are all licensed, practicing clinicians who want to take the best care of you and have no desire to risk our own reputation and licenses.  We use evidence-based care guidelines such as the Infectious Disease Society guidelines for treatment of sinus infections.  Where national guidelines are unavailable, we use our internally written guidelines so that all of our providers are taking the best care of you in the most medically appropriate way.

Additionally, your privacy is safe with us.  We use HIPAA-compliant software and none of your personal medical information is stored on any of our system computers but instead are encrypted and stored in a national medical records system that has been certified through the ONC Health IT governmental certification program.

Do I need to make an appointment?

For primary, pediatric and urgent care issues, no appointment is needed.  During clinical hours you can request care as you need it and one of our caring medical providers will see you shortly.

What about blood tests and X-rays?

In certain locations we can order blood work for you and the results will show up in our medical records system.  We currently have integrations with Quest Diagnostics and LabCorp.  We also have relationships with select radiology centers and are happy to get x-rays ordered for you too.

If you can’t help me – what next?

We use our years of experience to help guide, advise, and treat you in the best way possible.  But, just like going to any other medical appointment, you may be referred out to seek other care or testing.

Our evaluation and experience can help guide you to the most appropriate and affordable next step if needed.  Our geolocation-based software may also be able to match you up with a locally available in-person provider.  We strive to help you find the best next step and not just throw you back out into the healthcare wilderness.

Patient Financial Questions

How much does a visit cost?

There is no charge to you if you are a Colorado Medicaid(Health First) patient.  The charge is $59.99 if paying by credit card, health savings account(HSA), or flexible spending account(FSA) card.  If you are paying by private/commercial health insurance that we take, the actual amount you end up paying can end up being more or less than $59.99 depending on the type of insurance plan and what that insurer is paying for a virtual office visit.  Under nearly all circumstances, the cost of receiving virtual care from experienced and licensed providers is generally significantly less than obtaining that same care in most standard ways.

How do I pay for a virtual visit?

During the creation of your account and patient profile, before being seen you will need to enter a method of payment (you will not be charged until after you have completed a visit).  We accept credit card, health savings account(HSA), or flexible spending account(FSA) cards.  We also accept Colorado Medicaid, Colorado Access CHP+, Cigna, and UnitedHealthcare.  For any other health insurance that we are not “in-network” with, you will need to pay by card and we can provide you with a “superbill” that you can submit to your insurance.  They may reimburse you for the visit.

How secure is my credit card and health insurance information?

We do not store any of your information on our system.  Credit card information is encrypted and stored with Stripe, a company who provides credit card services for many well-known national companies.  Stripe complies with all requirements of the Payment Card Industry(PCI) Security Standards Council and is certified to PCI Service Provider Level 1 with over 6 million transactions/year.  Health insurance information is stored within our web-based HIPAA-compliant and secure electronic medical records system.

Will I be charged if I cancel or we don’t connect?

No.  There is no charge for cancelling your visit.  Cancelling is easy as there is a CANCEL button easily accessible on your screen as soon as you request care.  We actually prefer you cancel rather than not show up for the visit.  Similarly, you will not be charged if the connection fails and we cannot adequately see or hear you.  We may be able to complete a visit by phone if the video fails and this would count as a completed visit.  In any case, there will be no charges until an encounter is considered adequate by the provider.

Will I be charged if you cannot solve my problem or you advise me to go see someone in person?

The relatively low cost of our service helps pay for our technology costs as well as the time and expertise of the medical advice provided by our clinicians.  Just like a regular office visit where you may be advised to go see a specialist, we may provide guidance on further care you may need.  This requires using our medical training and judgement and is considered to be of medical value.  You will be charged at the end of the encounter in these situations.

Are there any additional charges?

After the virtual visit, if paying by private/commercial insurance, you may be charged for any copays, coinsurance, or deductibles for your care as determined by an insurance eligibility check. Health insurance charged prices as seen on your Explanation of Benefits (EOB) may differ and your out of pocket expenses may differ also.  For Medicaid patients, there are no additional charges.

You will be responsible for any additional lab testing, X-rays , prescription services, or in-person care services performed or rendered.

Patient Technical Questions

What hardware do I need to conduct a video visit?

Below are the minimally necessary hardware items for a successful interaction:

  1. Desktop, laptop, tablet, or hybrid laptop/tablet computer running preferably Google Chrome browser but may also use Apple Safari and Microsoft Edge.
  2. Web camera – built-into your computer or a plug-in such as a USB camera will also work
  3. Speakers – We recommend that you use headphones for both privacy and for quality of sound reasons but you may also opt to use your computers built in speaker or USB or headphone jack speakers too.

What software or apps will I need?

You will need a one-time download of our audio/video software from our provider Zoom.  You will be automatically prompted to download and install this software just before your first visit if the software does not already exist on your system.  However, we believe it makes the experience better if you download the video software before requesting your first visit. It just saves you the time and hassle of downloading and installing items at a time when you just want to get to the medical care.  You do not need to create an account with Zoom, you just need to have the software on your device.  That software called Zoom Client for Meetings can be dowloaded HERE. Also, your can have the system automatically decide which software fits your system by going to Zoom Automatic Download Here.

 

How can I check my device/computer to make sure it is working?

We suggest checking the following before engaging in a video visit:

  1. Check your internet connection speed – There are several free online services to check your connection speed.  If your speed is >1.2Mbps, we should be able to conduct the visit.  Here are a few options: Bandwidthpalce.com, SpeedTest Computer, SpeedTest Mobile.
  2. Check your video camera – We recommend checking your video and your lighting so that we can see you well beforehand.  You can do this by opening a videoconferencing program like Zoom, Skype, or FaceTime.  If you use a program other than Zoom, please make sure you completely quit the testing program before joining in the Zoom visit with us.
  3. Check your microphone – On your device, simply recording a video of yourself may be all that you need to do to confirm that both your microphone and your video camera is working.  You may also run other recording apps to check your microphone.